Archive - The Navigator

Field notes from the front lines of AI delivery 🌾

Some ideas on how to make your AI work a success - because everyone's still figuring this stuff out.

Sep 18 •

August 2024

The conversation we're not having about AI. 😒🤖

Let's focus less on the technology hype and more on AI that meets people's needs.

Aug 22 •

July 2024

How to make things work better for every customer 🙌✨

Everyone wins when your culture embeds inclusion from the outset

Jul 18 •

June 2024

March of the robo-researchers 🤖✨

Does the new wave of AI-assisted research tools spell the end for human researchers? (No.)

Jun 12 •

and

Dr Alexa Haynes

May 2024

How the resurgence of risk could help unlock innovation 🫨

Are we seeing a major shake-up in how financial firms approach risk?

May 8 •

March 2024

The psychology of belonging 🫂✨

Belonging goes beyond traditional inclusion to address a deeper human need

Mar 21 •

February 2024

Your bank might think you're vulnerable – and that should be OK. 🏦

Financial sector businesses can use strategic design to better serve everyone's needs

Feb 22 •

January 2024

Human-centred design: 5 resolutions for 2024 🌝👆

Start the year with some good habits to build great customer experiences

Jan 18 •

December 2023

COP28: Navigating the world's biggest challenge 🌍🔥

Plus: building inclusive design practices – and avoiding generative AI nightmares

Dec 14, 2023 •

November 2023

The (mon)key to transformation 🍌🐒

Plus two exciting events you won't want to miss

Nov 16, 2023 •

September 2023

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