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Field notes from the front lines of AI delivery 🌾
Some ideas on how to make your AI work a success - because everyone's still figuring this stuff out.
 • 
Sarah Ronald
The conversation we're not having about AI. 😒🤖
Let's focus less on the technology hype and more on AI that meets people's needs.
 • 
Sarah Ronald
How to make things work better for every customer 🙌✨
Everyone wins when your culture embeds inclusion from the outset
 • 
Sarah Ronald
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The design research tech that lets you read customers' minds
 • Dr Alexa Haynes and Sarah Ronald
Want to mitigate risk? Tell a disastrous story
 • Jonty Fairless, Neil Collman, and Sarah Ronald
Three signals we’ll be watching in 2023 👀🔮🧑‍💻
 • Neil Collman and Sarah Ronald
How to think about the future of accessible design (and not freak out)
 • Neil Collman and Sarah Ronald
I’m a business owner and my company’s software isn’t accessible
 • Sarah Ronald
Your bank might think you're vulnerable – and that should be OK. 🏦
 • Sarah Ronald
March of the robo-researchers 🤖✨
Does the new wave of AI-assisted research tools spell the end for human researchers? (No.)
 • 
Sarah Ronald
 and 
Dr Alexa Haynes
How the resurgence of risk could help unlock innovation 🫨
Are we seeing a major shake-up in how financial firms approach risk?
 • 
Sarah Ronald
The psychology of belonging 🫂✨
Belonging goes beyond traditional inclusion to address a deeper human need
 • 
Sarah Ronald
Your bank might think you're vulnerable – and that should be OK. 🏦
Financial sector businesses can use strategic design to better serve everyone's needs
 • 
Sarah Ronald
Human-centred design: 5 resolutions for 2024 🌝👆
Start the year with some good habits to build great customer experiences
 • 
Sarah Ronald
COP28: Navigating the world's biggest challenge 🌍🔥
Plus: building inclusive design practices – and avoiding generative AI nightmares
 • 
Sarah Ronald
The (mon)key to transformation 🍌🐒
Plus two exciting events you won't want to miss
 • 
Sarah Ronald
The Navigator
The Navigator
A newsletter about people, psychology and design for business leaders who want to make meaningful change. Written by Sarah Ronald and the Nile team.
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